Certifications & Credentials
Real training, straight from the cruise lines, resorts, and destinations we book most — so every trip we plan comes from firsthand knowledge, not guesswork.
Certified Cruise Counsellor (CCC)
Cruise Lines International Association (CLIA)
February 2, 2026
The highest professional designation in the cruise industry, awarded by CLIA to travel advisors who demonstrate exceptional knowledge, experience, and commitment to cruise travel.
39 certifications on file and counting.
Cruise Line Credentials
16 certsBachelor of Adventure
Royal Caribbean University
November 24, 2024
Master of Adventure
Royal Caribbean University
November 25, 2024
Associate Degree
NCL University (Norwegian Cruise Line)
November 25, 2024
Bachelor's Degree
NCL University (Norwegian Cruise Line)
November 28, 2024
Master's Degree
NCL University (Norwegian Cruise Line)
November 30, 2024
Learn & Earn Training Program
Carnival Cruise Line
Certificate of Completion
Diamond Level Graduate
Carnival Expert Program
Certificate of Completion
Celebrity Learning Training Program
Celebrity Cruises
July 10, 2025
Commodore Rank
Princess Academy (Princess Cruises)
December 7, 2024
Gold Rank
Holland America Line Academy
January 19, 2026
Platinum Rank
Holland America Line Academy
March 1, 2026
Silver Rank
Holland America Line Academy
January 19, 2026
Certified Travel Advisor
Margaritaville at Sea
August 20, 2026
Rivers Certified Expert
Viking
January 25, 2025
Viking Certified Expert — Fundamentals, River, Ocean & Expedition
Viking
January 27, 2025
Certified First Mate — Gold Tier
Virgin Voyages Seacademy
December 5, 2024
Destination Specialists
13 certsAdventures by Disney Basics
College of Disney Knowledge
December 10, 2024
Discovering Disney Cruise Line
College of Disney Knowledge
December 10, 2024
Uncover the Magic of Disneyland Resort
Disney Destinations Sales Solutions
December 19, 2024
Exploring the Walt Disney World Resort
Disney Destinations Sales Solutions
January 6, 2025
Orlando Expert
Visit Orlando
January 20, 2026
Universal Orlando Resort Specialist
Universal Sales Training Program
April 4, 2026
Florida Travel Pro
Visit Florida
Certificate of Completion
Antigua and Barbuda Specialist
Antigua and Barbuda Tourism
Certificate of Completion
Aruba Romance ACE Program
Travel Agent Academy
December 19, 2025
Dominican Republic Specialist
Travel Agent Academy
March 13, 2026
Hawai'i Destination Expert — Level Two
Hawai'i Visitors & Convention Bureau
Certificate of Completion
Introduction to Hawai'i
Hawai'i Visitors & Convention Bureau
February 24, 2025
Certified Maui Nui Specialist
Hawai'i Visitors & Convention Bureau
March 2, 2025
Hotels & Resorts
2 certsThe Fives Specialist Program
The Fives Hotels & Residences
December 18, 2025
Choice Hotels Masterclass
Choice Hotels
February 11, 2025
Travel Insurance
1 certGeneral Course
Allianz Partners
December 18, 2025
Professional Development
5 certsTravel Agent Fundamentals Certification
Cornerstone Travel
November 3, 2024
Ethical Excellence: Mastering the ASTA's Code of Ethics
American Society of Travel Advisors (ASTA)
January 31, 2026
Tier 1 — Novice, Leisure Learning Path
Travel Leaders Network
January 25, 2025
Tier 2 — Agent Leisure Learning Path
Travel Leaders Network
January 14, 2026
Certified Specialist
ALG Vacations (ALGVPro)
January 28, 2025
Planning Tools
1 certTravefy Certification
Travefy
2024
Book With Someone Who Actually Knows
Every certification represents hours of training directly from the brands you'll travel with. When Heather recommends a cruise line or resort, it's because she's studied it inside and out.