Let's Talk About Your Cruise
Whether you're just starting to think about a cruise, trying to narrow down your options, or already have a trip booked with us, we're here to help. Tell us what's on your mind and we'll point you in the right direction.
How to Reach Us
Choose whatever works best for you — we're responsive on all of them.
About Dream Destinations by Heather & Joe
We're Heather & Joe, the husband-and-wife team behind Dream Destinations by Heather & Joe. Cruising is our primary specialty, and we help travelers sort through ships, itineraries, cabins, groups, and the details that can make cruise planning feel overwhelming.
If you're already a client with another type of trip booked through us, you're absolutely still in the right place — this client hub is here to support all of our existing travelers.
Already Booked With Us?
If you already have a trip booked with Dream Destinations, use your client portal or contact us here with questions about your reservation, payments, documents, insurance, or travel preparation.
Go to Already BookedPlanning a Group Cruise?
If you're organizing a family trip, friends' getaway, club, church group, celebration, or several cabins traveling together, let us know. Group cruise planning has a few extra moving parts, and we can help keep the details organized.
Explore Group CruisesResponse Times
- Text messageUsually within a few hours
- EmailWithin 1 business day
- Trip quote requests1–2 business days
- Urgent travel issuesWe respond as soon as we can — for supplier or emergency issues while traveling, contact your supplier or travel insurance provider directly
Common Questions
How quickly do you respond?
We typically respond to texts within a few hours and emails within one business day. For urgent travel needs, texting is always the fastest option.
Is there a fee to use your services?
Yes, we charge a planning fee for our services. We'll always be transparent about any fees upfront before we get started — just reach out and we'll walk you through everything.
What if I need help while I'm traveling?
We're here for you before, during, and after your trip. If something comes up while you're away, text or email us. For urgent supplier issues or emergencies while traveling, your supplier and travel insurance provider are your primary resources — we'll help however we can on our end.
Can you help with last-minute trips?
Booking earlier generally gives you more options, but we're happy to look at what's available for shorter timelines. Reach out and we'll see what makes sense.
Ready to Start Planning?
Tell us what you're planning or what you need help with — we'll take it from there.